Hi, I’m Raeven. I’m on a path to becoming a data analyst—exploring the field through hands-on learning,
building projects that tell compelling stories, and designing this portfolio to share that growth in real time.
My background in IT support gave me the tools to navigate technical
challenges, but my curiosity led me deeper into data: the insights behind the numbers, the visuals that bring them
to life, and the power of storytelling through analytics.
This space reflects my journey—from experimenting with Python and Power BI
to crafting responsive, animated interfaces with Tailwind CSS.
I’m pursuing Microsoft certifications to deepen my technical foundation and broaden
my opportunities. Whether you're here to explore, collaborate, or just follow along—welcome.
Let’s turn raw data into something memorable.
Provided high-touch IT support for executive users, optimizing performance and ensuring seamless tech during meetings and events.
Led the Joiners, Movers, and Leavers process—ensuring accurate account provisioning and seamless user transitions.
Built actionable insights via Power BI, Tableau, and Excel—informing decisions through data storytelling.
Managed ICT infrastructure and support operations with 85% SLA success across data centres and app support.
Led a team managing access, permissions, and licenses for 3000+ users—achieving 98% accuracy in transitions.
Provided first and second-line IT support for hardware, software, and network issues, achieving 90% first-time resolution rates.
DAX, Power Query M, dashboard design
Pandas, Seaborn, Matplotlib
Data modeling and query writing
Custom timestamps & conditional logic
Data Visualization
Turning insights into memorable narratives
Multi-year analysis of personal music habits using JSON exports, Power BI time formatting, and interactive storytelling visuals.
Tracks job applications, tailoring effects, and interview outcomes using conditional logic and KPI visuals.
Analyses GDP, population, and income across regions with Tableau dashboards and story points.
Visualizes trip trends, station usage, and seasonal impacts using advanced Power BI visuals and storytelling techniques.
